Pro Sales Mkt Inc > Help

If you have question, please do not hesitate to contact us by phone at (724) 935-0490 or via e-mail at pro4sale@zoominternet.net.

Place Order / Request Quote
Complete the information request form on the product details page by clicking the “Quick Request” icon or contact a sales representative by calling 724-935-0490. You may also contact us via e-mail at pro4sale@zoominternet.net.
Submit Artwork
Email your artwork as a vectored .ai .pdf or .eps file to pro4sale@zoominternet.net. If you are unable to send us your artwork to these file types, art conversion fees may apply.
Submit Payment
Before we can begin working with your artwork or design, we require a filled out and emailed or faxed credit card authorization form. This card will NOT be charged until you have given Pro Sales & Mkt, Inc. final approval of the artwork and order acknowledgment.
Review and Approve Order Acknowledgment and Digital Proof
We will fax or e-mail you an overview of your order and confirmation of your artwork for your review and approval. No part of you order goes into production without your final, signed approval.

Detailed Overview of Ordering Process

Select Product
Browse our vast selection of promotional products by navigating through our web site. Begin by choosing a product category or typing a keyword into the search function.
Place Order / Request Quote
Complete the form on the product details page on our web site or by calling (724) 935-0490. You may also contact us via e-mail at pro4sale@zoominternet.net. Orders can be placed over the phone, over the fax line, or by e-mail. Please have all the information possible when ordering through fax or email such as item description, item numbers and most important, your contact information.
Submit Artwork

Electronically (Via email): pro4sale@zoominternet.net

Mail to (On a PC formatted disk (3 1/2" Floppy Disk, CD-Rom, or DVD-ROM)):

Pro Sales & Mkt, Inc.
265 Northgate Dr
Warrendale, PA 15086

Fax: (724) 935-8128.
Note - Please include a cover sheet or your contact information when submitting artwork via fax.

Review and Approve Order Acknowledgment and Digital Proof

Upon receiving your order, we will fax or e-mail you a copy of your order acknowledgment and digital proof for your approval within two business day.

This paperwork must be approved before printing can begin.

Please note, once you return the signed paperwork along with payment, the items ordered become the property of the customer, printed or not printed.

Submit Payment
Acceptable forms of payment include, but are not limited to, major credit card (Visa, MasterCard), company check, money order, cash (only accepted in- store). DO NOT mail cash.
Production & Shipping
Standard production time on average runs approximately 5 to 7 working days and begins after artwork and order approval. Shipping time varies depending on which shipping method is used and may range from 1 to 7 working days. Most orders take an average of 2 weeks from submission to mailing. Please ask about any lead times when you place your order.

FAQs

How do I check my order status?
Call us at (724) 935-0490 or email us to get the latest information about your order.
How do I order blank merchandise?
To place a blank order, please contact us by phone at (724) 935-0490 or via e-mail at pro4sale@zoominternet.net.
Can I order fewer than the stated minimum?
Some items apply to “less than minimum quantity ordering” but not all of them. Call for information.
Can I order different quantities from those shown online?

We want to be able to offer you customized items in customized quantities, so as long as the quantity meets the minimum order quantity requirement, you do NOT have to order in the increments listed on the web site, except where noted. However, we do RECOMMEND ordering some products in case quantities for various reasons. Mugs and other glassware are frequently packaged in cases of 36 items, and ordering case quantities will reduce the chance of breakage and lower repackaging fees. If you need 160 sports bottles, the minimum order quantity is 150, and the next price break isn't until 250, you CAN order 160 pieces for the 150 piece price. That unit price is what you will pay for EACH sports bottle when you buy anywhere from 150 to 249 of them.

Price breaks are an added incentive for customers who are interested in LARGE quantities. You can save yourself time and money by placing one large order and holding onto excess materials rather than placing smaller orders for expected, intermittent events or promotions.

The more merchandise we have printed or embroidered at one time, the lower the production costs. We immediately share this extra savings with you by offering a sliding price scale based on the number of pieces ordered.

Can I order any shirt size breakdown I want?
You can order ANY mix of sizes you like. You must specify what sizes before you place your order.
Do you offer rush service?
Production time for rush service varies by product, and expedited shipping methods (Overnight, 2-Day, 3-Day) are recommended. Depending on the item, additional fees and charges may apply for rush services. All rush orders are by quote only. Please contact us at (724) 935-0490 to inquire if rush service is available for the item you are interested in.
What does the pricing shown online include?

For most items, the pricing online includes a one color, one location imprint. This means the item price shown online includes the cost of the item AND the cost of imprinting it using a single color in one location. Items that require setup fees will be noted in the “Product Details” section. Be sure to click on and read these sections as this information can affect your prices.

For some items, such as corporate apparel (jackets, polo shirts, vests, and hats), the pricing online includes the cost of the garment AND the cost of embroidery, up to 5000 stitches (roughly two square inches). Embroidery is priced differently from silk screening (ink imprint), because the price is determined by the number or stitches required to reproduce the design on the garment as opposed to the number of colors used in the design.

Most items are capable of being printed using multiple colors (additional fees apply), and some, in different or multiple imprint locations. If you have any questions concerning a specific product, please contact us at (724) 935-0490, and they will be more than happy to help you out.

Each product has a pricing schedule that lists the base price per unit. Shipping, sales, tax, set-up and other charges are additional, and estimates are available upon request.

The price per unit is reduced with higher quantities. The more you buy, the more you save! Pricing online is subject to change without notice.

What is a setup charge? Setup charge on reorders?
Set-up fees vary depending on the item and are listed on each product page. On most items, a one color, one location print is included with the standard set-up fee. Additional set-up fees may apply for multiple colors and additional locations. There is NO SETUP CHARGE for most exact reorders. Reorder must be for the same product with the same imprint.
Are there any other charges I should know about?

Depending on the nature of your printing order, other charges may apply. Examples of such charges include:

  • Rush Service
  • Specialty Packaging
  • Additional Print Locations
  • Additional Colors
  • Artwork Changes / Modifications
  • Product Upgrades
  • Less Than Minimum
  • Pantone Matching System (PMS) Color
  • Cancellations
  • Changes Made After Authorization & Approval of Order
  • Split Shipments
How come the pricing online changed?

Product pricing and availability is changing CONSTANTLY. Though we make every effort possible to keep the pricing and information shared online accurate and up to date, occasionally the cost of raw materials such as gas, steel, or plastic may go up, forcing us to temporarily raise our prices without notice.

The pricing online IS an accurate representation of item costs. However, there are the rare instances where either the price has changed or the item is no longer available and was discontinued without notice.

All pricing and/or any additional costs/fees must be confirmed in writing and require the customer’s approval before we will proceed with printing the final order. Unless stated elsewhere, all verbal and written quotations are valid for seven days.

What forms of payment do you accept?

We accept Visa, MasterCard, Company or Personal Checks, Money Orders and cash at the door (do not mail cash).

To pay by credit card, please submit your payment information:

  • By completing your order online and selecting your type of credit card
  • By calling (724) 935-0490, or
  • By faxing the information to (724) 935-8128

To pay by check, please mail your payment to:

Pro Sales & Mkt, Inc.
265 Northgate Dr
Warrendale, PA 15086

Please make checks payable to: Pro Sales & Mkt, Inc.

Billing Address for Credit Cards:

The billing address is the address where the credit card statement is mailed, not necessarily the same as the shipping address (where you want the goods shipped). The billing address must match the statement address for the credit card used for security purposes. Errors in the billing address will delay the shipping and delivery of your order and may incur additional fees to correct.

To protect you and your credit card information, the billing information you provide will be verified with your credit card company. If there are any discrepancies, your order will be placed on hold until we receive a valid billing address for your order.

Checks and Money Orders:

We accept checks and money orders, in U.S. currency, made out to Pro Sales & Mkt, Inc. However, this payment method may delay the processing and shipping of your order until the check or money order has been received and the funds have cleared.

When paying by check, be sure to provide us with the product(s) and quantity, billing and shipping addresses, valid email address (for order and shipping confirmations or out of stock notifications), as well as any other instructions. Your check should include all applicable shipping costs (see shipping rates below) and Sales Tax. If you have questions about the total amount due, please contact us at 724-935-0490.

Please send your check or money order, in U.S. currency, made out to Pro Sales & Mkt, Inc to:

Pro Sales & Mkt, Inc.
265 Northgate Dr
Warrendale, PA 15086

Purchase Orders (PO's):

Payment is required before we can release inventory for shipping. If your organization requires a PO, please mail or fax it to:

Pro Sales & Mkt, Inc.
265 Northgate Dr
Warrendale, PA 15086

Fax: 724-935-8128

Will I be charged sales tax?
You will be charges 7% PA sales tax. If your organization is tax exempt and a valid tax exemption number is provided at the time of placing the order, you will NOT be assessed sales tax.
What is the proof approval policy?

Pro Sales & Mkt, Inc requires that all new orders receive a paper/electronic proof and order acknowledgment prior to releasing the order to final production. A paper proof will be provided at no cost and is our best representation of what your final print/product will look like. Often the artwork is 100% sized or to scale (as indicated on the artwork) and is only intended to provide an idea as to what the final product will look like when completed. The paper proof and order acknowledgment are checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval.

IT IS NOT SAFE TO ASSUME ANYTHING.

Pro Sales & Mkt, Inc cannot be held responsible for any incorrect interpretations of the artwork or order approval, so if you have any questions or if something is unclear, please contact your sales representative to clarify the matter. While we do our best to catch things like misspellings, there is the outside chance that we don’t know how to spell your Great Aunt Muriel’s middle name. Your final approved image is what goes to the presses, so to speak, so it may be best to show the proof to several other people involved in the project for maximum confidence.

At the time of proofing your order/artwork, if you do notice a mistake, please contact your account representative or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable).

Orders approved “As Is” will be printed exactly as stated, and no new proof will be sent/required. Orders approved “with Changes” will be printed according to the change(s) and no new proof will be sent/required. Orders marked “Additional Proof Required” will receive a new proof, and final production will not begun until an order “Approved As Is” or “Approved with Changes” is received. If you need to make a change, your safest option is requiring an additional proof so you can see how changes have been implemented.

PRO SALES & MKT, INC IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, Pro Sales & Mkt, Inc cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.

For example, if an order is supposed to read “Happy Birthday,” but the customer approves the artwork with a typographical error so the artwork reads “Hapy Birthday” (missing a “p” in “Happy”), Pro Sales & Mkt, Inc cannot be held responsible for the misprint as a result of the error. Once the customer approves the proof and order acknowledgment, we cannot guarantee our ability to make ANY changes to the order. Whether correct or with errors, the order is printed exactly as approved by the customer. For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval. If an error is discovered after final approval has been given by the customer, please contact your customer service representative immediately. Although we cannot guarantee we will be able to correct it before it goes into production, the sooner we are made aware of the error, the better chance we can do something to fix it.

What is the sample policy?

Samples can be requested online using the “Request a Sample” link located on each product details page. Pro Sales Mkt, Inc. will provide one free sample up to $5.00 (in the topmost pricing column shown on the product page). All samples over $5.00 will require payment via credit prior to sending the sample.

Pro Sales & Mkt, Inc will pay for the shipping and handling via UPS Ground service on your first sample. You can provide your shipping account number if you would like the shipment sooner/expedited. Most items available online do NOT ship from the same location, so when requesting a sample stress ball and a sample pen, there is a very high likelihood that each sample will require its own shipment. The cost of shipping and handling above and beyond the initial sample, regardless of the cost of the item, is the responsibility of the customer. The necessary billing information will be collected prior to shipping multiple samples.

Pro Sales & Mkt, Inc reserves the right to refuse shipment of any sample to any party at our discretion. Sample BIC pens, pencils, sticky note pads, and key tags are not available. Please check your local office supply store if you need samples of these items as many of them are available on regular store shelves.

Samples are currently only available to clients located in the continental United States who can receive regular shipments via UPS Ground.

What if I don't see the product online that I am looking for?

Pro Sales & Mkt, Inc is a web-based business, but we have access to thousands of products beyond those represented on our page. If you do not find a promotional item listed on our web site or would like to create your own, contact us at (724) 935-0490 or via e-mail your thoughts to pro4sale@zoominternet.net.

We would be more than happy to locate and assist you with the product you are interested in or help you create an item that’s uniquely you! After all that is what we specialize in.

What file formats do you accept?

Vector artwork such Adobe Illustrator 10 or lower (.AI or .EPS), Corel Draw 10 or lower (.CDR). We request that any type be converted to outlines (curves) before sending.

High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 300 dpi. PC only.

Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PowerPoint (.PPT) , and low resolution/quality files such as .JPEG, .GIF, or. BMP.

Depending on the size and quality of the image, we may or may not be able to use images or logos saved from a web site. If you have any problems sending us your artwork please call us and we will help you deliver your artwork.

These are guidelines only and not all files submitted with these extensions are guaranteed to work. Each project will be handled on a case-by-case basis. Pro Sales & Mkt. Inc reserves the right to refuse any artwork or file(s) in any form for any customer.

What is the difference between a bitmap file and a vector file?

Bitmap images are defined by a precisely "mapped" collection of individual dots or pixels of various colors.

Vector (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.

If a person were to scale or increase the size of a bitmap file, the enlarged imaged would appear pixilated and contain jagged edges like the example at left.

For this reason, Pro Sales & Mkt, Inc recommends using vector artwork for all types printing as vector artwork will produce a sharper imprint with no jagged edges - no matter how big or small the actual design may be when printed.

What is a paper/digital proof?
Before each order is printed, our art department will fax or e-mail a copy of your artwork for approval. The paper proof shows the best possible representation how the imprint will appear on the final product when completed. This is your chance to make sure that the font, spacing, spelling and other details of the order are correct and to provide us with any additional information we may need to print the order correctly.
What is a pre-production proof?

While the paper/digital proof will give you the best possible representation of the final project, we understand if you want to have the printed item in your hand before full production. Upon written request, Pro Sales & Mkt, Inc can produce the printed product sample before finalizing an order. However, pre-production proofs will incur an additional service charge and is not including the cost of the item or setup charges. Pre-production proofs typically take one week to produce and may add up to two weeks to production.

Pre-production proofs are NOT recommended for exact reorders, orders less than $1,000.00, rush orders, or jobs that must be delivered by a certain date/deadline.

What is a PMS (Pantone Matching System) Color?

Unless stated otherwise, all items on www.prosalesmkt.com can be printed using the Pantone Matching System (PMS). The pantone matching system assigns number codes to ink colors, allowing you to ensure that printer A who may be printing your stress balls and printer B who might be printing your t-shirts use the SAME blue on both items. PMS color matches are available on most items upon request, and an additional fee may apply. Please contact your customer service representative for more details.

Please note that all monitors display colors differently. Due to technological differences, an LCD/flat panel monitor may display colors differently on screen than a CRT/tube monitor. Therefore, what you view on your screen may not be an exact representation of what is printed on the final order. Whenever imprint color is of concern, Pro Sales & Mkt, Inc STRONGLY suggests providing your own PMS color. If a PMS color is not provided, a color will be assigned by your account representative at his or her discretion. Pro Sales & Mkt, Inc cannot be held responsible for any misrepresentation of colors due to the difference in monitors or if the customer is unhappy with the color printed but did not indicate a valid PMS color prior to authorizing the final order.

What is a spot color?
Spot color refers to a method of specifying and printing colors in which each color is printed with its own ink. For example, our one color / one location items are printed this way. In contrast, process color printing uses four inks (cyan, magenta, yellow, and black or CMYK) to produce all other colors. Spot color printing is effective when the printed matter contains only one to three different colors, but it becomes prohibitively expensive for more colors.
What is process printing?
This printing process uses a combination of ink colors blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create photograph-like images. Process printing is also sometimes referred to as CMYK or Four-Color Process.
How accurate are the colors I see on my screen?

All product photos and images on the Pro Sales & Mkt, Inc web site are optimized for the best screen and printer color accuracy at their factory default settings for most brand name monitors and color printers. However, colors do sometimes vary slightly depending on the quality and/or age of your monitor or printer. This should not affect your ability to understand how your artwork will appear on the final product but should be taken into careful consideration when color is of the utmost importance.

What the customer views on screen may or may not be an accurate representation of what is printed on the final order. Whenever imprint color is of concern, Pro Sales & Mkt, Inc STRONGLY suggests providing your own PMS color. If a PMS color is not provided, a color will be assigned by your account representative at his or her discretion. Pro Sales & Mkt, Inc cannot be held responsible for any misrepresentation of colors due to the difference in monitors, or if the customer is unhappy with the color printed, but did not indicate a valid PMS color prior to authorizing the final order. Please refer to our PMS Color Chart for a list of available ink colors.

How long is my artwork kept on file?

Pro Sales & Mkt, Inc maintains a vast library of customer artwork sorted by date, job, and item ordered. Any artwork submitted or created for the purpose of printing promotional products or custom apparel will remain on file unless Pro Sales & Mkt, Inc receives a written request asking that we remove the files from our servers.

Pro Sales & Mkt, Inc does NOT share your artwork with outside vendors, affiliates, or other customers. Your artwork is secure and is the sole property of the organization it was created or used for and by. In addition, Pro Sales & Mkt, Inc is willing to provide the customer with digital copies of their artwork upon request.

Screens, film, and digitizing is kept on file for a maximum of two years from the latest order/reorder.

Which shipping methods do you use?

UPS Ground is our standard and preferred shipping method. FedEx or UPS 3-Day, 2-Day and Overnight are also available for expedited shipping.

Signature for FedEx and UPS Delivery:

The shipping vendors (FedEx and UPS) often require a signature for delivery. If you choose to have your order delivered to your home or office, you must be available to accept delivery.

Please provide us with a valid shipping phone number on the shipping address in the event you need to be reached to arrange delivery.

If you are not available to sign for your order and a notice is left, delivery is not considered to be late. Shipping charges will not be refunded if you are not available to sign for your package and delivery was attempted on the scheduled delivery date.

Standard Order Processing & Shipping:

Most Standard orders are sent via the United States Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Ground.

On occasion, we may use an alternative shipping company/method depending on shipping requirements.

P.O. Box & APO/FPO orders will be shipped via a USPS postal service.

Hawaii & Alaska orders will be shipped via a USPS postal service.

Orders are processed Monday - Friday (not including holidays). Orders received on Saturday and Sunday will be processed on the following Monday (not including holidays).

UPS does not deliver on Saturday or Sunday. The USPS does not deliver on Sunday. Orders are not delivered on most major holidays.

Weekend and Holiday Delivery:

Orders will be delivered Monday - Friday (excluding holidays). Packages are not delivered on most holidays, Saturday or Sunday.

Alaska and Hawaii:

Shipping method and delivery time may vary for packages shipped to Alaska and Hawaii. UPS Ground and 3-Day shipping is not available.

Please Note:

Shipping policies, rates and delivery information are subject to change. The information here is intended to serve as a guideline only. Special circumstances may cause variations in actual processing and delivery time. Delivery destinations and guaranteed delivery times may vary according to the policies of USPS, UPS and FedEx. On occasion, we may use an alternate shipping company depending on shipping requirements. Overall delivery times are estimations only. While we do our best to get your order shipped as fast as possible, actual delivery time ultimately depends upon the shipping company. Please contact us should you have a special timeframe or delivery requirement, and we will help determine the best shipping method for your circumstances.

How much is shipping and handling?

Due to the constant fluctuation in gas costs, service options, and delivery availability, Pro Sales & Mkt, Inc chooses to NOT post freight estimates on its web site. However, freight estimates are provided upon request.

When available, Pro Sales & Mkt, Inc makes every effort to include the weight of each box and the number of pieces per box in the product description. This information is accurate to the best of our knowledge, and Pro Sales & Mkt, Inc reserves the right to change the packaging or master carton size at anytime without prior notice.

Freight estimates are only estimates and may change at any time without notice. The rates published on UPS.com and FedEx.com are accurate 95% of the time and often provide a good indication of anticipated freight costs, but they are by no means infallible.

The cost of shipping and handling is additional, and is NOT included in the item price.

Can I ship the order on my UPS or FedEx account number?

You are more than welcome to use your own UPS or FedEx shipping account number for all freight charges. In some instances, you may receive better rates on shipping through your corporate account.

Please note if you choose FedEx Ground service, you must supply us with a FedEx Ground shipping account number before the order is finalized. If you are not sure whether or not your account is FedEx Ground compatible, please contact FedEx.

If you do not wish to use your own shipping account, the total shipping charges will be included in your order total.

Do you ship to APO addresses?
We do ship to APO/FPO U.S. Military addresses and to P.O. Boxes within the 50 United States. Due to customs requirements and postal service rules regarding the shipping of APO's, it can take up to ten days to ship orders going to military addresses. Packages sent to military addresses may be delayed by military mail handling. Orders will be sent via a USPS mail service. UPS Ground, 3-Day, 2-Day and Next Day delivery are not available.
Do you ship internationally?
We’ll deliver it to the moon if you want! Pro Sales & Mkt, Inc does ship internationally using standard UPS international service types. This service is not always available. Inquire before ordering.
How much for a split/drop shipment?
Pro Sales & Mkt, Inc will ship up to one additional location for no charge. Any additional drop shipments will incur a fee of $10 per location. For example, if you want to ship part of your order to your home office and the rest to a branch office, this is included in your standard freight charge, and there would be no additional fee. A $10 fee would only apply if you were to send the merchandise to a third shipment location.
What if I have an important deadline?

Under normal circumstances Pro Sales Mkt, Inc. will guarantee to ship your merchandise on or before your specific deadline; however, you should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise. In rare instances, we may actually ship the item after the intended ship date by a faster shipping method in order to meet the intended receipt date. The additional cost for this will be at our expense. While Pro Sales & Mkt, Inc does guarantee that your goods will arrive by a certain day, we are unable to guarantee an exact time of delivery.

Orders that qualify for the delivery guarantee will include “(MUST HAVE XX/XX/XX) next to the shipment method. Orders that do NOT contain this notation do NOT qualify for the delivery guarantee.

The best way to ensure that your products arrive before your event or promotion is to order EARLY. It’s never too early to get a jump on promotional items and gifts, especially when it occurs near a major holiday, which can slow down shipping and production times.

What if I am not happy with the final product?

There are no returns on embellished and printed products. We work hard to ensure the best and most up to date techniques for producing quality products and service. If you are simply not satisfied you should know it by the time you receive your first sign off proof. Once all sign off proofs are signed and production begins it’s out of our control at this point and you are responsible for all products.

All of the products featured on our web site are hand picked by our team of experts and must meet an extensive list of requirements before being made available for sale via the web site. Pro Sales & Mkt, Inc stands behind every product it sells and does everything in its power to control the many print, product, and color variables that can occur during customization. We are committed to delivering a quality product on time and printed according to the customer’s exact specifications.

At the same time, it is also reasonable to assume, for example, that a flashlight combo carabineer that includes a battery, watch, and compass for only $.85 each at 500 pieces is not intended for extensive or outdoor use. Unless stated elsewhere, all of the products featured on www.prosalesmkt.com are intended for promotional purposes only. We make our best effort to advise you on quality and try to suggest the best product for every situation, budget, and need. When placing an order, if you are concerned about quality, please do not hesitate to consult with your sales advisor or to request a sample at any time before or during the order process.

What is the return policy?

No returns of imprinted goods or printing are accepted. Blank merchandise returns are subject to a 15% restocking fee in addition to the necessary freight costs to return the product. Incomplete or partial returns will not be accepted. Unauthorized returns are not accepted.

Any imprinted products returned in violation of this policy will be discarded at Pro Sales & Mkt, Inc discretion.

In the case that you believe you received a product or order in error, please contact customer service within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Pro Sales & Mkt, Inc can begin to process a claim, a sampling of the goods (quantity will be determined at Pro Sales & Mkt, Inc discretion) must be provided for us to review. Pro Sales & Mkt, Inc reserves the right to take up to seven working days to process/review a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within two business days after review, unless otherwise noted. Please see our payment policy for further information.

In the case of a customer error or unauthorized return (including rejected shipments), the customer is responsible for the return freight, unless otherwise noted.

What is the cancellation policy?

You can cancel at any time but will NOT be entitles to full refunds. This means that if you submit artwork and take advantage of our artwork services, you must pay for those services but can be refunded any other monies paid. You CANNOT cancel your order after you sign off on all artwork and production begins. From there you are on the hook to pay and receive your order. By the time you review your sign off proof, you should know if you are going to proceed or not.

Once your order is placed, it will be processed and shipped quickly. If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes to your order. Once you approve the order acknowledgment and artwork approval, the order is initiated and production begins. If you require additional information or clarification, please contact your sales representative before approving those documents.

Cancellations are charged a $30 service fee plus any production charges accrued at the time. Production charges include, but are not limited to, art charges, paper or product proofs, setup charges, digitizing (embroidery), restocking fees (15% of item price), or shipping charges. These fees will be billed at Pro Sales & Mkt, Inc discretion.

The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.

What is Proposition 65 and how does it affect my order?

If you are located in or take possession of any of our goods within the state of California, you may see the following label placed on some of our product(s):

PROPOSITION 65 WARNING:

This product contains chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm.

In the State of California, there exists what is referred to as "Proposition 65". Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California are subject to Proposition 65. Since many of our products are sold in California, Proposition 65 applies to Pro Sales & MKT Inc.

Proposition 65 requires warning labels to be placed on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. This list of elements includes lead (contained within the inks used to customize most products), brass, PVC and a multitude of other everyday elements.

Every product sold/available through Pro Sales & Mkt, Inc is tested for quality and meets all federal and state requirements, however a majority of the inks we use to customize our products contain some amount of lead. The California Safe Drinking Water and Toxic Enforcement Act of 198 does not provide any exclusions or exemption according to the levels/quantity of the identified elements found in a product. So, even if an ink compound or product consists only of .00000001% of lead, Proposition 65 requires that we warn consumers of the potential hazard associated with these products by placing this label on them.

Stiff penalties apply for not complying with Proposition 65. Failure to label products may result in a civil penalties brought by the state of California in the amount of $2,500.00 per day. If a company's product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation...

Please note this label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed, but in compliance with California Safe Drinking Water and Toxic Enforcement Act of 1986, Pro Sales & Mkt, Inc is required to warn consumers about the possibility of the dangers associated with these selected elements when/if use by one of our products. These labels are just one of the many steps we have taken to warn consumers and abide by this California state law.

For more information about Proposition 65, please visit the Office of Environmental Health Hazard Assessment web site online at: http://www.oehha.org.

Questions and Inquiries
If you have any questions about Pro Sales Mkt, Inc. or to inquire about products and services, please send an email to: pro4sale@zoominternet.net.
Feedback
We’d love to hear from you! If there is a product or service you’d like to see us offer, if you have any comments or suggestions, or if you want to share a story about your favorite items used in a promotional products setting, please send an email to: pro4sale@zoominternet.net.
How safe is my personal information?
In a day and age where phishing scams, identity theft, and data leaks make headlines on a daily basis, Pro Sales & Mkt, Inc is constantly taking the necessary steps to protect you as a valued customer. All of your contact and order information is encrypted, password protected, and secure behind our corporate firewall. We do NOT sell or share your information collected, nor do we make this information available to third parties. We value your privacy SO MUCH that we even promise NOT to give out your name or contact information to potential clients requesting trade references or testimonials in an effort to safeguard your privacy.
What do you do with customer's credit card information?
Pro Sales & Mkt, Inc does keep some credit card information on file, but ONLY by request or with prior authorization by the customer. This information collected at the time of sale is saved in compliance with the guidelines set forth by Visa, MasterCard, and American Express. Pro Sales & Mkt, Inc collects and stores credit card information for the sole purpose of making reordering easier. In addition, this information is destroyed after 12 months of account inactivity. If such permission is not granted, the information is immediately destroyed and will need to be provided again in the event of a reorder.